Mitel 8500 - Manual (Page 29)

Mitel ® 8500 Telephone User Guide – Issue 14, June 2010 Page 17
Answering and Placing Calls
Using Camp-on
Camp-on keeps you connected to the called extension until it becomes available. You cannot
use Camp-on if the called extension is in DND, or if the call is forwarded to voice mail. See
“Using Do-Not-Disturb” on
page 39 .
To use Camp-on:
Stay on the line and wait for the extension to become available—do not hang up. If
Camp-on is enabled, you hear Music-on-Hold while you are waiting.
Placing External Calls
The following sections describe features used when placing external calls.
To place an external call:
1. Press the OUTGOING button, an unlit CALL button, or enter the Outgoing Call access
code (the default code is 8).
2. Dial the number.
Depending on system configuration, you may also be able to use one of the following methods
to select an outgoing line:
• Enter the Select Line Group feature code. The default codes are 92001 to 92208.
• Enter the Automatic Route Selection (ARS) feature code. The default code is 92000.
Contact your system administrator for more information about using Select Line Group or ARS
access codes.
Redialing a Number
You can quickly redial the last external number dialed. Although most phones are programmed
to redial the last number dialed, your system administrator can program your telephone to redial
the last number saved. You cannot redial extension numbers.
To use Redial:
With or without the handset lifted, press REDIAL. The system automatically selects a line
and dials the number.
To use the Last Number Saved feature:
• To save the last number dialed: While the telephone is idle or while listening to intercom
dial tone, press the REDIAL button.
• To redial the saved number: After selecting a line, press REDIAL. The number is redialed.
NOTES
If you cannot place an external call because all outgoing lines are busy, you can
request a callback, which prompts the system to contact you when a line becomes
available. See “Requesting a Callback (Queuing the Telephone)” above.
If you are prompted for an account code (indicated by a single beep), you must
enter an account code before you can place your call. See “Using Account Codes”
on
page 19 .