Troubleshooting – Motorola digital cellular phone User Manual

Page 91

Troubleshooting

I pressed the power button, but nothing happened. What’s wrong with my phone?

Check that you have installed a battery and that the battery is charged. See pages 11-18 for more
information about batteries and charging. Be sure to press and hold

¡.

My battery didn’t last as long as I expected. What can I do to extend battery life?

Your battery’s “talk-time” and “standby-time” are relative measurements of the battery’s capacity. The more
you talk on the phone, the less standby-time you will have, and vice versa.

To get the most from your battery, allow it to charge fully. To charge the battery to 100% of its capacity,
leave it in the charger for an extra hour after the charger’s light turns green.

Also remember that battery performance varies greatly between digital mode and analog mode. See the
table on page 11.

Certain features demand power from your battery and reduce battery life. If you have selected the
Automatic Display of Individual Call Timer feature, the display uses battery power to remain active during
each call. Turn this feature off to conserve battery energy. (See page 56 for more information on this
feature.)

Exposing your battery to extreme temperatures—below -10°C (14°F) or above 45°C (113°F)—can shorten
battery life. Batteries are especially sensitive to high temperature extremes. As a good rule, always take
your phone with you when you leave your car.

The display says, “Locked.” How do I unlock my phone?

Enter the last three digits of your cellular number. If that doesn’t work, use the factory preset lock code: 123.
If all else fails, call your service provider (the company that sends you your monthly cellular bill) for
assistance. (See ”Using Lock/Security Features” on page 63 for more information on Security Features.)

I tried to place a call and received a fast busy signal.

This sound means that the cellular system did not process your call. For example, the cellular system may be
overloaded with call attempts. To redial the number, press

before ending your call attempt, or press

and try the call again later. (See ”Redialing a Number” on page 25 for more information on redialing.)

I tried to place a call and received an alternating high/low tone.

This sound means your call did not reach the cellular system. You may have dialed the number too soon after
turning the phone on. Wait until the NS indicator goes out before placing a call.

An alternating tone may also indicate that your phone’s signal is blocked. Make sure the antenna is fully
extended and you’re clear of any obstructions such as bridges, parking garages, or tall buildings.

I am in my home service area, but the Roam indicator is on.

If your phone is programmed with more than one telephone number, you might not have switched to the
number appropriate for your current location. Press

‰

to switch to the other number. See

”Switching Between Numbers” on page 77 for more information on multiple phone numbers.

I tried to listen to my Voice Mail (or use a paging service, a calling card, etc.) but nothing happened.

You have probably turned off the Scratchpad tones. Place your call, enter the access numbers when
prompted by the recording, then press

‰

. To avoid this problem in the future, follow the directions

on page 62 to turn the Scratchpad tones on.

What if my phone beeps several times after power up?

The phone is programmed for Call ReceiveOff. See ”Blocking Incoming Calls” on page 81 for information.

I tried to place a calling card call using the internal Phone Book, but it didn’t work.

You may have turned off your Scratchpad tones. Follow the directions in ”Turning Scratchpad Tones On and
Off” on page 62 to turn the Scratchpad tones on. Check that you stored your calling card information in the
correct order, and make sure the groups of numbers are separated by pauses. The easiest way to correct the
sequence may be to start from scratch. Follow the instructions on page 47, enter your calling card
information again, and store it in the same memory location as your previous attempt.

Also keep in mind that when using your calling card, you must enter the number you are calling with the
area code, but without the initial “1.” Check with your long distance carrier for details on using your calling
card.

My phone was stolen. What should I report and to whom?

Report a stolen phone to the police and to your service provider (the company that sends you your monthly
cellular service bills).

TDMA.book Page 91 Thursday, October 29, 1998 9:52 AM