Gateway 920 - Manual (Page 78)

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Troubleshooting
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CD or DVD drive
Your server does not recognize a CD, DVD, or the CD or DVD drive
■ Restart your server, then press and hold F2 to open the BIOS Setup utility.
Make sure that the IDE controllers are enabled. For more information, see
“Using the BIOS Setup Utility” on page 55 .
■ Reinstall the device driver. For more information, see Using Your Server
Companion CD .
■ Follow the instructions in the drive’s documentation to make sure that the
drive is configured correctly.
■ Open your server case and make sure that the cables are connected
correctly to the CD or DVD drive and the IDE connector on the system
board or controller card.
Your CD or DVD drive tray does not open
■ Press a straightened paper clip wire into the CD or DVD drive’s manual
eject hole. The drive tray opens.
■ If this problem happens frequently while the server is turned on, the drive
may be defective.
Diskette drive
The diskette drive is not recognized
■ Restart your server.
■ Open your server case and make sure that the cables are connected
correctly to the diskette drive and the system board. The red-striped edge
of the data ribbon cable indicates Pin 1 and corresponds with Pin 1 on the
diskette drive (typically on the side farthest from the power supply
connection). If necessary, reverse one end of the cable so the red-striped
edge of the data ribbon cable faces Pin 1 on the diskette drive. Make sure
that the pins are not bent or misaligned. For more information, see
“Installing a CD, DVD, or diskette drive” on page 30 .
The diskette drive LED is lit continuously
■ Remove the diskette from the drive. If the light stays on, try restarting your
server.