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Error messages, Paper errors – HP 8700 User Manual

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control panel. This can cause clipping of the photo or change its size ratio in
unexpected ways.

Solution

Print the photo from the computer to avoid this distortion.

Error messages

Note

Before contacting HP Customer Care, read this section for

troubleshooting tips or go to the online support services at

www.hp.com/

support

. The name of HP’s support services may vary by country/region.

Error messages that appear on the printer screen can be divided into the following
types:

Paper errors

Print cartridge errors

Memory card errors

Computer printing errors

Network errors

Paper errors

Before contacting HP Customer Care, read this section for troubleshooting tips or go
to the online support services at

www.hp.com/support

. The name of HP’s support

services may vary by country/region.

Error message: Paper jam. Clear jam then press .

Solution

Turn off the printer, then unplug it from the power source. Clear the

printer of any paper that may be obstructing the paper path. Remove the rear
access door. Gently remove the jammed paper from the printer, then replace the
rear access door. Plug the printer back in and turn it on.

Error message: Out of paper. Load paper then press .

Solution

Load paper, then press to print again. For paper-loading

instructions, see

Loading your paper

.

Error message: Unsupported media size.

Solution

The printer cannot use the size of paper loaded in the paper tray.

Press , then load a supported paper size instead. For a list of supported paper
sizes, see

Printer specifications

.

Error message: Automatic paper sensor failed.

Solution

The automatic paper sensor is obstructed or damaged. Try moving

the printer out of direct sunlight, then press and try printing again. If this does

Chapter 8

54

HP Photosmart 8700 series