AltiGen MAXCS 7.0 Extension User Guide - Manual (Page 27)

MAXCS Extension User Guide 21
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• You hear a special tone when you answer the call, and then you are
connected with the caller.
• You hear the phrase “To accept this call, please press any digit.” You
must press any key within 3 seconds to connect the call; otherwise it
will time out and the call will be treated as an agent/extension RNA
and will be routed according to its workgroup/extension setting.
Putting a Call on Hold
While connected to a call, you can press the * key to put the caller on hold.
The * key is interpreted by the AltiGen system as a FLASH key to hold the
call. Press the * key again to reconnect to the call.
Caution: When you have pressed the * key to hold a call, do not hang
up your handset when using a home phone or disconnect
your cell phone.
Transferring Calls
To transfer the currently connected call:
1. Press the * key.
2. At the dial tone, dial the third party’s extension number, or if you are
transferring to an external phone, dial your company’s trunk-line
access prefix (for example, 9) and the external phone number.
3. When the third party answers, announce the call or simply hang up.
To abort the transfer and reconnect to the incoming call, press * again
before the transfer is complete.
Transferring Calls into the AltiGen Voice Mail System
To send an outside call into the AltiGen Voice Mail system, press
* # 4 0. The system will terminate the connection to the MobileExt device
after * # 4 0 is dialed.
Transferring Calls Directly to a User’s Voice Mailbox
To transfer a call directly into a user’s voice mailbox, press * ## and the
user’s extension number. The system will terminate the connection to the
MobileExt device after you dial * ## plus the extension number.