AltiGen MAXCS 7.0 Extension User Guide - Manual (Page 24)

18 MAXCS Extension User Guide
Operator Features
This section is provided specifically for the designated Operator.
Depending on your organization, this may be a single person or a number
of people.
Call Handling and the Auto Attendant
If your system uses the Auto Attendant, it can handle and route incoming
calls automatically with prompts and menus; most incoming calls do not
reach the Operator.
The call will ring at the Operator’s desk if the caller dials 0 while listening
to options given by the Auto Attendant. The sections at the beginning of
this chapter offer instructions on basic answering, putting calls on hold, and
transferring calls.
Overhead Paging #44 If available on your system, connects to the
overhead broadcast device. Speak into the
handset and hang up when finished.
Overhead Paging
by Trunk #45 If available on your system, directs a call to a
particular trunk with a paging ID broadcast.
Allows broadcasting through a trunk without
checking call progress.
Group Paging #46 ing group
member> Activates one-way paging session to all regis-
tered AltiGen IP phone users who are in idle
state and logged in members of this paging
group.
Feature Tips #55 Plays helpful tips and reminders for optimal
use of the MAXCS system. There are eleven
tips total and a different one is played each
time you access Feature Tips. See “Feature
Tips” on page 33 for more information.
Silent System Call
Park #73 Disable the system from announcing the
“location” of a call when using the System
Call Park feature. See “System Call Park and
Silent System Call Park” on page 7.
a = 2-digit num; = extension or complete phone number,
including trunk or route access code