AltiGen MAXCS 7.0 Extension User Guide - Manual (Page 14)

8 MAXCS Extension User Guide
To answer the call:
1. Press FLASH to put the first call on hold and simultaneously connect
to the waiting call.
2. Press FLASH again to return to the first call.
Distinctive Ring
If the Distinctive Ring option is enabled by the system administrator, you
may have four different call waiting tone cadences that distinguish the
types of calls:
• Internal Call = short double ring
• External Call = normal, single ring
• Operator Call = long single ring between short pauses on calls to the
operator
• Workgroup Call = short single ring between short pauses on calls to
the workgroup
Multiple Call Waiting
This feature enables a “personal” queue that allows you to handle multiple
incoming calls by letting callers wait in queue until you answer the call.
You can transfer or park calls before answering the next call in queue.
Multiple Call Waiting must be enabled for your extension by the system
administrator before it can be used.
Before being placed in queue, the caller hears an Initial Greeting. Once in
the queue, the caller hears a Subsequent Greeting every 30 seconds. You
can change or customize these greetings in the AltiGen Voice Mail system
at the Personal Options menu as described in “Recording Greetings” on
page 29.
In queue, the callers can press # to exit the queue and leave a voice mail
message or, if your organization has an operator, press 0 for the operator.
You may want to remind users of these options in the greetings.
To answer calls in a Multiple Call Waiting situation:
• During a call, you will hear an alert tone (audio beep) for each new call
that is added to the queue.
• If you hang up, the phone will ring with the next caller in queue.