AltiGen MAXCS 7.0 Update 1 MaxAgent - Manual (Page 20)

14 MaxAgent Manual
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Ringing—an outgoing call is ringing another phone or an
incoming call is ringing your phone
Name—the name of the person on the other end of the call, if
available
Number—the phone number at the other end of the call
Group—your workgroup number for this call
DNIS—the DNIS number, if appropriate
Duration—duration of the call
Conference—indicates the conference host
User Data—data entered by an agent and carried with a trunk call
IVR Data—this field is filled by the IVR
To hide a column you don’t want to see, right-click a column
heading and uncheck the column.
To rearrange columns, click and drag a column heading to
where you want it.
Accessing a Context Menu for a Call
If you are using an IPTalk session, you can right-click a call to
access a context menu for that call. Then select from commands
available for that call.
Tabbed Pages
Thirteen tabbed pages are available on the bottom half of the
MaxAgent screen: Voicemail, Contacts, Greeting, Performance,
History, Directory, WG Status, Speed Dial, WG Voicemail, MeetMe,
Monitor, WG Queue, and LinePark. (If you have enabled MaxCall,
the MaxCall tab is available also. MaxCall requires a license and is
discussed in “Using MaxCall” on page 79.)