Unsupported features, About updating firmware, Initial configuration – AltiGen MAXCS 7.5 Polycom Configuration Guide User Manual
Page 4: Maxcs configuration steps
Polycom Configuration Guide
Page 4 of 24
Unsupported Features
The following features are currently not supported on Polycom phones.
•
Configuration of VLAN and QoS cannot be performed from MaxCS Administrator.
•
Configuration of a call recording button.
•
Some feature codes are not supported for speed dial.
•
The following feature codes are not supported: #12, #26, #27, #44, #45, #46, #81, #82.
•
The following features can only be configured from the phone: Speed dial, admin-defined numbers.
•
When users park a call via the Line Park feature, they will not hear a confirmation announcement as they
would on an AltiGen IP phone.
•
Fall back to mobile extension does not work on a Polycom extension.
About Updating Firmware
Page 8 describes how to upgrade the firmware via the web configuration tool.
Refer t
for details about updating the
firmware and BootROM. Use the combined version instead of the split version.
Use an isolated network to update the Polycom application and BootROM to the correct version before you put
the Polycom phone into a test lab or production environment.
We recommended that you NOT mix the FTP server for Polycom configuration and the FTP server for Polycom
firmware upgrade in the same network. If you mix them, it may cause issues. On an isolated network that is for
upgrading the Polycom IP phones only firmware and/or BootROM only, you can use DHCP OPTIONS 66, 160 or 120
in order to shorten the update time.
Initial Configuration
Follow the steps in this section to configure your Polycom IP phones.
MAXCS Configuration Steps
This section describes the steps you take within MAXCS Administrator.
1.
Make sure that your system meets all of the prerequisites that are on page 3, and check that the required
ports are open.
2.
Make sure that your Polycom phones have the correct firmware (refer to the section
).
3.
Log into MaxAdministrator and select System > Request Certificate. (This needs to be done once per
MaxCS system).