AltiGen MAXCS 7.5 Polycom Configuration Guide - Manual (Page 3)

Polycom Configuration Guide Page 3 of 24
This document provides configuration details for Polycom IP phones and lists the limitations of using Polycom IP
phones with AltiGen’s MaxCS 7.5 system. It also describes the new Polycom Advanced Features license and how to
assign these licenses to extensions.
Note that Polycom phones will not operate exactly the same way that AltiGen IP phones operate.
Separate documents will be provided for end-users who will be using the Polycom phones with the MaxCS system.
Those documents explain phone features such as Line Park, Do Not Disturb, and other common actions.
This document does not cover every aspect of each Polycom phone; refer to your Polycom product documentation
as needed.
This document applies only to MaxCS 7.5 or later.
Introduction
In MAXCS Release 7.5, Polycom configuration is fully integrated to the MaxCS system.
As long as the Polycom IP phone’s firmware is the correct version, you just enter the MAXCS system IP address,
extension number, password, and few more parameters to register the Polycom IP phone to MAXCS. After the
phone reboots, it should be ready to use.
You can also configure BLF, Line Park, digit map, time display, time offset, SRTP, and so on. Max Administrator will
generate new configuration files for each extension. A reboot is required for the phones to read the updated
configuration files.
Although the process of configuring Polycom IP phones by FTP servers may still work; however, FTP configuration
of Polycom phones is not supported in this release.
Prerequisites
Before you proceed, make sure that your environment meets the following requirements:
• You must have MAXCS Release 7.5 or later.
• You must have an AltiGen third-party SIP Device license for each extension that is using a Polycom IP
phone.
• Your network must not block or filter HTTP(80), HTTPS(443), 5061, and 10060 traffic. These ports must
stay open as long as there are Polycom phones on the system.
• Optional: For users who want to use advanced features on their Polycom IP phones, you must have an
Polycom Advanced Feature license for each user (see page 14 for a description of this license)
Note: NAT traversal for a Polycom IP phone to a remote site behind NAT is supported.
Supported Polycom IP Phones
MaxCS 7.0 supports the following Polycom phone models:
Polycom Series Models Firmware
VVX 300, 310, 400, 410, 500, 600 4.1.6.4835
SoundPoint IP 335, 550, 560, 650, 670 4.0.4.2906 (BootROM 5.0.4.x or 5.0.5.x)
SoundStation IP 6000, 7000 4.0.4.x