AltiGen MAXCS 7.5 Polycom Configuration Guide - Manual (Page 22)

Polycom Configuration Guide Page 22 of 24
Push Digit Map to Polycom Phones
A digit map is provided for Polycom phones. It defines when to send the dialed digits to MAXCS.
1. In MAXCS Administrator, select System > System Configuration. Open the Number Plan tab.
2. Update the Polycom digit map as needed; refer to page 6 for descriptions of the string components.
3. Click Apply and Reboot All Affected Polycom Phones. All registered Polycom phones will be rebooted.
For phones with active calls, those phones will reboot when the call ends.
Note: Changing the AltiGen first digit assignment does not update the value in the Polycom Phone Digit
Map box.
Operational Notes
This section describes various feature implementations with Polycom phones. Remember that Polycom phones will
behave slightly differently from AltiGen IP phones.
• If switching shuts down, BLF extensions will show as Busy.
• When transferring calls to or from a Polycom phone, in some scenarios the Caller ID will be that of the
transferring agent instead of that of the original call.
A similar issue can occur when an agent picks up a BLF call from a Polycom phone; the Polycom phone
may show the Caller ID of the extension dialed rather than the Caller ID of the extension that answered.
Also, when a Polycom user handles a call via a MAXCS client, the Caller ID display may not update if the
user picks up an incoming call during an active call.
• Agents using the Advanced Feature “Auto Answer” with MaxAgent may experience an additional few
seconds of delay before the call is answered.
• When two calls ring the Polycom phone simultaneously, the user cannot answer a call from the client –
the call must be answered via the Polycom phone.
• If you use the web configuration tool to change the server password, after the phone reboots it may still
be able to register with MAXCS even if the new phone password does not match the MAXCS SIP
registration password. This occurs because the phone reverts to its previous configuration when it is not
able to register with the new password.
• On VVX models, if a user taps a BLF softkey twice (the second time while the call is ringing), the call may
be disconnected. Tapping a BLF softkey twice on a SoundPoint model places the call on hold.
Figure 33: Polycom Phone Digit Map