AltiGen MAXCS 7.5 Polycom Configuration Guide - Manual (Page 19)

Polycom Configuration Guide Page 19 of 24
Polycom Paging Groups
Note that Polycom paging works differently in Release 7.5 than in earlier releases. Please review this section
carefully.
Polycom extensions can make one-way audio announcements to other Polycom users who are in the same
Polycom paging group.
There are now two different sets of Paging Groups in MAXCS:
• Polycom paging groups (paging group members must have a Polycom Advanced Features license)
• AltiGen IP Phone paging groups
About Polycom Paging Groups
Polycom Paging Groups can include only users of Polycom phones who have a Polycom Advanced Features license
assigned to their extension. Be aware of the following considerations while configuring Polycom Group paging for
an extension:
• Polycom Paging Groups can only work with Polycom phones.
• In order to add an extension to a Polycom Paging Group, the extension must have a registered Polycom
phone and it must have a Polycom Advanced Features license assigned to it.
• A total of 25 Polycom paging groups are available.
• Each Polycom Paging group must be assigned to a channel ID, 1-25. Channel IDs are shared across
multiple MAXCS systems on the same network. In other words, phones subscribed to a Paging group
assigned to channel 6 will receive pages for channel 6, no matter which MAXCS system is registered to.
• Polycom phones allow three paging groups to be specified, Default, Priority, and Emergency. MAXCS
Administrator assigns these three special paging groups to channel ID 1, 24, and 25, respectively.
Important: We recommend that you set up channel ID 24 for important pages. Because this channel
is a priority channel, it will override other channels (except the Emergency channel, 25).
It will also interrupt active calls and line parked calls.
o The Default group (when enabled) is always shown first in the Paging Group display.
o A Priority group page will interrupt Normal pages or active calls.
o An Emergency page will interrupt Normal pages, Priority pages, and active calls and plays out at
near maximum volume even if Do Not Disturb (DND) is turned on.
• Polycom phones must be on the same network in order to send and receive Polycom group pages. If an
extension is relocated, check its paging group configuration.
Figure 29: Setting Polycom phone to auto-answer in Client