HP D3604-90004 - Manual (Page 59)

6 Warranty and Software License
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HP Customer Support Center (Amsterdam):
English language (+31 20) 581-3330
German language (+31 20) 581-3333
French language (+31 20) 581-3332
Italian language (+31 20) 581-3338
Spanish language (+31 20) 581-3339
Dutch language (+33 20) 581-3331
Other countries. For hardware service, contact your local HP office. For
telephone support, contact your authorized HP reseller.
Warranty start date. The customer must be prepared to supply proof of the
purchase date.
Equipment location. The on-site warranty is limited to products that remain in
the country of original end-user purchase from HP or an Authorized HP Personal
Computer Reseller.
Outside the country of original purchase, on-site warranty service is available
only by prior arrangement—either through purchase of the product at HP's
International Price, with the destination specified at time of order, or through
purchase of a service contract from the HP Subsidiary or Distributor in the
destination country. Otherwise, the product must be returned by the customer to
the country of original purchase for service.
Parts covered. The system processor unit and Hewlett-Packard accessories
inside the system—such as mass storage devices sold as complete HP system
accessory kits—are covered by this warranty.
Customer-replaceable parts—such as HP SCSI disk drives— may be serviced
through expedited part shipment. In this event, HP will prepay shipping charges,
duty, and taxes; provide telephone assistance on replacement of the component;
and pay shipping charges, duty, and taxes for any part that HP asks to be
returned.
HP mass storage devices—such as hard drives and DAT drives—sold as
component mechanisms are not covered by this on-site warranty. They are
covered under a component replacement warranty provided by the distributor.
HP/Colorado Memory Systems internal tape drives are not covered by this on-site
warranty—they are covered under a replacement warranty included with the
product.
HP products external to the system processor unit—such as external storage
subsystems, printers, and other peripherals—are covered by the applicable