HP D3604-90004 - Manual (Page 50)

5 Service and Support
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Outside the U.S. and Canada, call (1 208) 344-4809 from your fax machine.
Use the handset and touch-tone keyboard on your fax machine to request an
index of available documents. After you have made your choice, you are
instructed to press START on your fax machine and hang up the handset. The
telephone connection is maintained and used to send the fax to your machine.
Call again from your fax machine to select the documents that you want
transmitted to you. If you are using a fax modem instead of a fax machine, this
process works only if your fax software provides a START command.
HP NetServer Support News
HP NetServer Support News is an electronic newsletter dedicated to bringing you
late-breaking product and support information on HP NetServer products.
This newsletter is published once a month and it contains the latest news since
the last edition of the HP Support Assistant CD-ROM (described earlier in this
chapter). The information in the newsletters is added to the next edition of the
HP Support Assistant CD-ROM.
HP NetServer Support News can be obtained in several ways:
•
From the library of the HPSYS forum on CompuServe
•
Via HP’s World Wide Web home pages
•
Via Internet FTP
•
From HP’s Bulletin Board System
Each of these electronic sources is described in this chapter.
The most convenient way to keep up to date is to visit the HPSYS forum on
CompuServe regularly. Issues of HP NetServer Support News are posted in the
forum as they come out—part of the ongoing seminar on HP NetServer systems.
Telephone Support
The HP-supplied hardware and software in HP servers are covered by no-charge
telephone assistance during the warranty period. As described below, in some
geographic areas this telephone support is provided by Hewlett-Packard; in other
areas telephone support is provided by your reseller.
Telephone support is generally available from the manufacturers and resellers of
the various non-HP hardware and software components.