HP D3604-90004 - Manual (Page 45)

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5 Service and Support
Service
Like all Hewlett-Packard products, the storage system is designed for superior
reliability. However, with enough use, any electronic equipment will require
service.
If you are having problems with the storage system, begin by referring to the
“Troubleshooting” chapter of this manual.
If your storage system requires service, there are a few things you can do to help
your service representative identify and solve the problem quickly.
Record any information about the problem. This includes error messages
displayed by the host system, the state of the disk status lights, information
accessed using any applications, utilities or diagnostics, and details regarding the
operation being performed when the problem occurred.
If a disk array controller is used to communicate with the host device, the
“Tools” section of the JetSet utility can be used to run a self-test and read the
error tables.
Contact the dealer service representative and explain the problem. Your dealer
service representative should be able to provide the assistance you need to solve
the problem.
System Design, Integration and Support
The hardware, utility software, and any operating system or environment
software supplied by Hewlett-Packard provide an enhanced industry-standard
base. A network operating system, utilities, and application software have been
added to create your complete system.