HP R717 User Manual

Page 159

background image

159

Troubleshooting and Support

I am having a

problem

installing or

using the

HP

Image

Zone

software.

• Refer to the computer

requirements (page 137).

• Refer to the HP Customer

Support website:

www.hp.com/support

I receive an

error

message

when

transferring

images to my

computer.

A power surge

or electro-static

discharge may

have

interrupted the

transfer.

Close the HP Image Zone Transfer

software, disconnect the camera

from the computer (or remove it

from the camera dock), and reset

the camera (see page 136).

Then, restart the image transfer

process (see page 115).

Problem

Possible cause

Solution