PLANET UMG-2000 - Manual (Page 95)

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15.4 Remote Service
The page “Remote Service” allows the administrator to report problems and get online help.
Internet Domain/IP: Displays the Host/IP of the UMG-2000 Series.
Email Address: Specifies the address that the email will be sent to. By default,
the email will be sent to [email protected]. You can also send the
email to your own product provider.
Requestor Mail Address: Specifies requester’s email address.
Service Login Name: Specifies the username to login to your GUI and access
your UMG-2000 Series via PPTP VPN. The username and password will be
sent to the former email address.
Service Login Password: Specifies the password corresponding to the user
account.
Duration Time: Specifies the MAX duration time of connection. PLANET support
engineers cannot access the UMG-2000 Series if this time expires.
Problem Description (Optional): A brief description to the problem. It will help
the email receiver locate and solve the problem more quickly.