Grass Valley iTX Delivery Manager v.2.6 - Manual (Page 92)

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Troubleshooting
Monitoring Status and Health
Monitoring Status and Health
Each endpoint running from a single instance of Delivery Manager has its own control
panel tab. A health light indicates the state of the endpoint.
A green light indicates the endpoint can access the store or is communicating
with the archive system it is configured for.
A red light indicates that Delivery Manager has a connection or access problem,
either with the iTX system, the store or archive management software.
The Service Details tab shows a brief summary of the errors logged in the Health Test
window to the right of the Service Info details.
If errors are listed here, then click the diagnostics tab to run a diagnostic test that will
supply more detailed information on the errors.
Core Endpoint Connection Failure
If Delivery Manager cannot connect to the specified Colossus/iTX 1.4 database, an error will
show in the Delivery Manager logging window. The connection status indicator for the
Core endpoint will also be red.
On connection to the Colossus/iTX 1.4 database, Delivery Manager checks to see if any new
functions or procedures have been installed on the Colossus/iTX 1.4 database. Delivery
Manager will show a warning state if any of the required database objects (functions and
procedures) are missing and an error will be displayed in the logging window. For details on
how to run these stored procedures against the Colossus/iTX 1.4 database, see
Preparing
the Database for Core Endpoints , on page 40.
Running Diagnostics on the Delivery Manager Service
You can run a full Delivery Manager Diagnostic Report from the Diagnostics tab by clicking
the bar button labeled Generate Diagnostic Report at the top. This will test all connections
required by Delivery Manager including Locator Service and iTX database. It will also report
on the ability to connect to the configured stores and archives.
If the problem is connecting with the iTX system itself see the iTX System Administration
Guide for troubleshooting database or Locator Service connection issues.
If the problem lies with accessing the store or connecting to the archive management
software, we recommend checking the network connection.
To check network connectivity:
1 On the Delivery Manager server, open an MS-DOS Command Prompt. In Windows, it
can usually be found on the Start menu under Accessories > Command Prompt.
2 From the Command Prompt window, type ping followed by the IP address of the
network store, for example ping 192.168.170.82:9002. Wait for a response.
3 Type ping again, followed by the address of the network store, for example ping
dev_qa_2.3. Wait for a response.