Grass Valley iTX Delivery Manager v.2.6 - Manual (Page 91)

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Troubleshooting
Delivery Manager can provide diagnostic information that can be used to identify and
resolve problems. The most common problems are:
• A Delivery Manager endpoint cannot access the store or connect to the archive
management software it is configured to use.
• Delivery Manager cannot connect to the Locator Service and the iTX database.
• A media transfer has failed.
The following diagnostic areas can help you solve these problems.
Summary
Basic System Checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Monitoring Status and Health . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Running Diagnostics on the Delivery Manager Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Generating Trace Logs in Delivery Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Monitoring Active Jobs in Delivery Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Verifying the Database Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Basic System Checks
Before attempting to diagnose any Delivery Manager faults there are a few basic system
checks you can carry out that may save you a lot of time.
• If you had to stop the service while making changes to configurations, check that
Delivery Manager is running.
• In the configuration profile, make sure the Enabled checkbox is checked for each
endpoint.
• Check that other framework services essential for Delivery Manager's operation are also
up and running, for example:
• Locator Service
• Opus service