Grass Valley 2000NET v3.1 - Manual (Page 57)

2000NET Instruction Manual 57
Service
8. If the point-to-point connection attempt fails call Customer Service. If
the point-to-point connection attempt succeeds, the problem is
somewhere in the network between the original workstation and the
frame.
a. Check the connectivity to the frame from different locations in the
network to attempt to isolate physical disconnect problems.
b. Check the connectivity to the frame from inside and outside the
frame’s subnet to isolate IP Gateway routing problems.
c. Check for possible Ethernet MAC Address collisions.
If the Frame ID Memory chip installed on the rear of the frame is
missing or has failed, the frame adopts the default Ethernet MAC
Address.
If more than one frame in the Network adopts the default Ethernet
MAC Address, there could be address resolution problems. Upon
power up the frame will indicate in the serial port console window,
either:
“MAC ADDRESS IS UNIQUE!” – THE FRAME HAS SUCCESSFULLY
RETRIEVED A UNIQUE ETHERNET MAC ADDRESS FROM THE FRAME ID
MEMORY CHIP
or
“MAC ADDRESS IS DEFAULT!” - THE FRAME IS USING THE DEFAULT
ETHERNET MAC ADDRESS. THE FRAME ID MEMORY CHIP IS MISSING OR
HAS FAILED. CALL THOMSON GRASS VALLEY CUSTOMER SERVICE
Cannot modify parameters on Web Page
1. Check if parameters can be set for other modules.
If so, the module may be in a remote lockout state.
a. Check if the LOC/REM – LOCAL jumper on the module is set for
local control only. (Refer to that specific module’s manual for help.)
b. In version 2.0 and later of the 2000NET module software, the web
pages for a module in the remote lockout state will indicate that
module remote control is disabled and the module’s controls on the
web pages will be in read-only mode.
If other modules are not controllable, the entire frame may be in a
remote lockout state. In this state, software updates to the modules and
the 2000NET module are also locked out.
c. Check The 2000NET module’s status page if the frame remote
control is disabled.
If so, flip Switch 3 on the S2 DIP switch block (FRAME CNTRL) to
the enabled setting.