Welltech WG5290 - Manual (Page 149)

Welltech Computer Co., Ltd.
WellGate 5290 User Guide – V6.1 - 149 -
Q9. WG5290 cannot register to Cisco gatekeeper.
Answer:
a. Make sure GK IP and port number is correct.
b. If the gatekeeper can only allow predefined endpoint, make sure
WG5290 has it defined.
c. If you need prefix support, set it on GK.
Q10. External Radius server does not work.
Answer:
a. Make sure “VoIP Authentication method” is set to “external AAA”.
b. Make sure “AAA” component is used in the call flow editor to take
effect.
c. Make sure Radius server IP and port for authentication & billing are
correct.
Q11. Internal Radius server does not work.
Answer:
a. Make sure “VoIP Authentication method” is set to “internal AAA”.
b. Make sure “AAA” component is used in the call flow editor to take
effect.
c. Make sure only debit user is used for VoIP caller.
Q12. PSTN hunting Group does not work.
Answer:
a. Make sure “PSTN hunting Group” component is used in the call flow
editor to take effect.
b. Make sure “prefix” is met your target dialed number.