Teac US-122 - Manual (Page 30)

9 – Technical Support
30
— TASCAM US-122
Before Contacting Us
Before contacting us with your query,
please have the following information
available:
• Type of Computer (PC or Mac), pro-
cessor type and speed, and (if possi-
ble) motherboard?
• Type of USB Host controller (see the
US-122 manual for details)?
• Installed RAM, type of hard drive(s)
?
• Type of graphic card?
• What OS are you running?
• If running Windows98SE, have you
installed the HotFix?
• What other hardware is installed in
this computer? SoundBlaster or other
audio cards? Other USB devices/hubs?
Scanner, CD burners, WinModem,
etc.?
• What application(s) are you running?
• If running the bundled Cubasis appli-
cation, is/was another version of
Cubase or Cubasis installed?
• What plug-ins do you have installed?
Please provide us with full details of
your problem, including:
• Any errors or oddities encountered
during setup and installation
.
• Items listed above that do not appear
.
• Any error messages encountered.
Please try to copy or quote them in
full.
• Any behavior that may cause errors,
especially repeatable ones.