Rena XPS-ProMail System - Manual (Page 52)

SECTION 5
TROUBLE SHOOTING
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XPS-ProMail System Operations 4-24-14.doc
Section 5 – Troubleshooting Guide
The following troubleshooting guides are provided to assist you in solving any problems that
might occur with the system or its software. We have tried to make them as complete as
possible. The best advice we can offer is to make sure that the system is setup properly,
plugged in, that it has an adequate supply of ink before attempting to trouble shoot any problem.
WARNING
DO NOT REMOVE THE SIDE COVERS OF THE PRINTER!
THERE ARE HIGH VOLTAGES PRESENT BEHIND THE COVERS!
Printer Display Messages
MESSAGE DESCRIPTION SOLUTION
Printer Offline
ENTER for Paper Feed
Pressing the ENTER key will
put printer into the Paper
Feed mode. This feature can be used to
check for proper media
transport setup/adjustment.
Printer Offline
ENTER to Stop Feed Pressing the ENTER key will
exit the Paper Feed mode.
TEST Print
ENTER to Stop Feed Pressing the ENTER key will
exit the TEST Print mode.
Printer Online
Waiting for Data Printer is online, but has not
received any data to print. Send data to printer via
software/computer.
Printer Offline
Data Ready to Print
Printer is offline and has
received data to print or still
has data present from
previous job.
Put printer online then press
ENTER to start the feeding
and printing process.
JAM: Reprint Lost Pieces
Printer has detected a paper
jam while online, printing
records.
Correct problem then reprint
lost/damaged pieces.
Clear Paper Jam.
Check separation adjustment
Check paper size (width)
setting in software to be sure it
matches actual piece width.
JAM: Check Printer Setup
Printer has detected a paper
jam while in Paper Feed or
Test Print mode.
Clear Paper Jam.
Check separation adjustment
Use a media length that
matches size of currently set
paper length (length
previously set via software or
TEST image). RENA TEST
image = 6” x 9”.