Legrand inQuire 1000 - Manual (Page 5)

301 Fulling Mill Road, Suite G © Copyright 2006 by On-Q/Legrand Inc. Page 24
Middletown, PA 17057 All Rights Reserved
(800) 321-2343 www.onqlegrand.com
VI. Troubleshooting
This section will detail possible solutions to common problems that might occur
during installation of or in using the On-Q/Legrand inQuire™ 1000 Intercom
System.
A. Contact Information
If you are unable to locate a solution here, please access our website at
www.onqlegrand.com for the latest information. You can also reach us at 1-
800-321-2343.
B. Troubleshooting Guide
Problem Solution
No power to any
intercom unit
– Check Intercom Module power LED to verify that it is lit. If not, make sure power
supply is plugged in.
– Verify that you are using the correct 12V power supply for your system by obtaining
the model number and calling your On-Q installer or On-Q Technical Support. If
you are not using a 12V power supply that supplies enough current to the system,
then the Units may not power on.
No power to a specific
Room Unit, Desktop
Unit, Patio Unit, Door
Unit, or Main Console
Unit
– Check the Cat 5e cable terminations at both the rear of the Unit (or at the outlet for
Desktop Units) and at the Intercom Module. Verify that your terminations follow the
T568A wiring standard.
– If your wiring terminations are visibly correct according to the T568A standard, test
the conductivity of the connections, and re-terminate if a problem is found.
– Check to see if a Unit will power on by plugging it into a different port on the
Intercom Module.
Feedback or squeal
noise from Main
Console Unit, Room
Unit, Desktop Unit,
Patio Unit, or Door
Unit speaker
– Verify Unit placement. Avoid placing Units back to back on a common wall. If Units
must be placed on both sides of a common wall, do so in a manner which avoids
feddback problems, ensuring that the audio from a Unit's speaker will not be
audible to a nearby Unit's micrphone.
– Feedback issues can normally be eliminated by adjusting the volume of a Unit from
a high level to a medium level.
Hum or buzzing noise
that can be heard in
some or all units of
the inQuire™ 1000
Intercom System
– Verify that the proper wiring guidelines, found in this manual, have been followed.
– Verify that Cat 5e cabling does not run parallel to and within 12 inches of AC power
cabling. Also avoid running Cat 5e cabling near florescent lighting fixtures, dimmer
switches, or fan controls.
A Room Unit that is
plugged into the port
labeled "12/DOOR 3"
on the Intercom
Module is not
functioning correctly
– Look at the rear circuit board of the Intercom Module. Locate the pin array labeled
JP100. The Unit is shipped with a shorting block installed on two of the pins. These
pins are the topmost pins and are located directly underneath the label "JP100".
Make sure this shorting block is installed.
A third Door Unit is
not functioning
properly
– Verify that the third Door Unit is plugged into the port on the front of the Intercom
Module labeled "12/DOOR 3".
– By default, the "12/DOOR 3" port on the Intercom Module is configured to operate a
Room Unit. To use this port for a third Door Unit, you must first remove the shorting
block which is installed on the top two pins of the pin array labeled "JP100" on the
rear circuit board of the Intercom Module.
301 Fulling Mill Road, Suite G © Copyright 2006 by On-Q/Legrand Inc. Page 1
Middletown, PA 17057 All Rights Reserved
(800) 321-2343 www.onqlegrand.com
I. Installation Safety Precautions
NOTE: Read all instructions carefully and completely before installing the
On-Q/Legrand inQuire™ 1000 Intercom System.
Throughout the following safety precautions and instructions the term "component"
will be used to indicate one or all of the following: Intercom Module, Main Console
Unit, Room Unit, Desktop Unit, Patio Unit, or Door Unit.
• These installation instructions were designed for use by an authorized On-Q
installer only. Do not attempt to service, move, or change any component of
this system unless you are qualified to do so.
• This system must by installed by an authorized On-Q/Legrand Installer and
must conform to all local building and electrical codes.
• Do not apply power to the Intercom Module until all inQuire™ 1000 Intercom
System components have been installed and all wiring has been properly
terminated.
• Do not attempt to terminate, change, or un-install any wiring without first
turning off power at the Intercom Module which is located in the On-Q
enclosure. Unplug the power transformer that is powering the Intercom
Module from the power outlet before proceeding with wiring terminations or
changes.
• Install each component of this system away from heat sources such as
heating ducts/registers, stoves, or any other heat source.
• Do not install any component in a return air duct.
• The inQuire™ 1000 Intercom Module and any other component module were
designed to be installed into an On-Q/Legrand enclosure. This enclosure must
be installed in a cool dry area and must be installed according to its
installation instructions. Do not install an On-Q enclosure or any On-Q module
or device in an unheated garage, attic, or outside wall.
• Do not expose any inQuire™ 1000 Intercom System component that was
designed for indoor use to moisture. Doing so can create electrical hazards or
render the component unusable. Exposure to moisture will also void the
warranty on the system.
• Only use On-Q/Legrand authorized components, modules, and devices with
the inQuire™ 1000 Intercom System. Not doing so will void the warranty of
the system.
• Only use a damp cloth to clean the cover plates of the system components.
• Do not use vacuum cleaners, liquid or aerosol cleaners to clean any of the
system components.