Diagnostics checklist, Diagnostic checklist, As y – Dell OptiPlex GX240 User Manual

Page 206

Getting Help

209

Name: _____________________________________________________ Date: ______________________________

Address: ___________________________________________________ Phone number: ______________________

Service tag (bar code on the back of the computer): ______________________________________________________

Express Service Code: _____________________________________________________________________________

Return Material Authorization Number (if provided by Dell support technician): _______________________________

Operating system and version: _______________________________________________________________________

Peripherals: ______________________________________________________________________________________

________________________________________________________________________________________________
________________________________________________________________________________________________
________________________________________________________________________________________________

Expansion cards: __________________________________________________________________________________

Are you connected to a network? yes

Network, version, and network card: __________________________________________________________________

Programs and versions: _____________________________________________________________________________

See your operating system documentation to determine the contents of the computer’s startup files.
Print each file if possible. Otherwise, record the contents of each file before calling Dell.

Error message, beep code, or diagnostic code: ___________________________________________________________

Description of problem and troubleshooting procedures you performed: ______________________________________

Diagnostics Checklist