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Printer problems – Dell OptiPlex GX240 User Manual

Page 158

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Solving Problems

161

If the problem still exists after you complete the basic checks, fill out the

Diagnostics Checklist

as you perform the following steps:

1

Turn off nearby fans, lights, lamps, or other electrical devices.
Are the external speakers functioning properly?
Yes. One or more of those electrical devices was causing interference.

The problem is resolved.
No. Go to step 2.

2

Enter system setup and make sure that Sound under the Integrated

Devices option is set to On. Then exit system setup properly to save

the information, and reboot the computer.
Is the device working properly?
Yes. The problem is resolved.
No. Go to step 3.

3

Run the Misc. PCI Devices tests in the

Dell Diagnostics

.

Did the tests complete successfully?
Yes. The controller is functioning properly. If the problem persists,

contact Dell

for technical assistance.

No.

Contact Dell

for technical assistance.

Printer Problems

Basic Checks:

Disconnect the cable from the computer and check the cable

connector for bent or broken pins. Check for damaged or frayed cables.

If the cable is not damaged, make sure that it is firmly connected to

the computer.

Test the electrical outlet: verify that the printer is connected to a

working electrical outlet.

Ensure that the printer is turned on.

Check for interference: electrical appliances on the same circuit or

operating in close proximity to the computer can cause interference.

Refer to the documentation that came with the printer for the correct

parallel port mode. Enter

system setup

and verify that the appropriate

mode is selected in the Integrated Device menu.