Daktronics GPR-12EV-RGB - Manual (Page 47)

Exchange and Repair Program 41
Section 9: Daktronics Exchange and Repair &
Return Programs
9.1 Exchange Program
The Daktronics Exchange Program is a quick, economical service for replacing key
components in need of repair. If a component fails, Daktronics sends a replacement part to
the customer who, in turn, returns the failed component to Daktronics. This not only saves
money but also decreases equipment downtime. Customers who follow the program
guidelines explained below will receive this service.
Before Contacting Daktronics
Fill in these numbers before calling Customer Service:
Display Model Number: ________________________________________
Date Installed: ________________________________________________
Location of Display: ___________________________________________
Daktronics Customer ID Number: _______________________________
To participate in the Exchange Program, follow these steps:
1. Call Daktronics Customer Service: 866-343-3122.
2. When the new exchange part is received, mail the old part to Daktronics.
If the replacement part fixes the problem, send in the problem part which is being
replaced.
a. Package the old part in the same shipping materials in which the replacement
part arrived.
b. Fill out and attach the enclosed UPS shipping document.
c. Ship the part to Daktronics.
3. A charge will be made for the replacement part immediately, unless a qualifying
service agreement is in place. In most circumstances, the replacement part will be
invoiced at the time it is shipped.
If the failed part or replacement part is not returned to Daktronics within 3 weeks of
the ship date, Daktronics will assume that the customer is purchasing the
replacement part and will send an invoice for the value of the new sale part. If the
part or parts are returned within 2 weeks of the second invoice date, Daktronics will
credit the customer for the second invoice.
If after 2 weeks Daktronics has still not received the parts back, the customer must
pay the second invoice and will not be credited for the return of the failed part.
Daktronics reserves the right to refuse parts that have been damaged due to acts of
nature or causes other than normal wear and tear.