Daktronics GPR-12EV-RGB - Manual (Page 38)

32 Diagnostics and Troubleshooting
• Verify proper use of the software by checking the software manual.
Before calling Daktronics Customer Service
1. Turn off the power breaker switch. Wait a few minutes and turn it back on. Have
someone watch the display(s) to make sure the initialization sequence runs.
2. Once the sequence is complete, try to communicate with the display.
3. Check the Communication and Troubleshooting sections of this manual.
4. Call the service technician or Daktronics Customer Service at 866-343-3122.
It is helpful to be sitting at the control computer while talking with the service technician.
This chart is also provided inside the front cover of this manual for easy reference.
Information needed Fill in the blank
Location address of the display:
Model number of the display:
Version of software being used:
Method of communication being used:
(See Section 4 for guidance)
Controller version used in the display: