Daktronics DF-1060 - Manual (Page 33)

Display Maintenance 3-11
and Troubleshooting
When you call the Daktronics Help Desk, a trained service technician will work with
you to solve the equipment problem. You will work together to diagnose the problem
and determine which exchange replacement part to ship. If, after you make the
exchange, the equipment still causes problems, please contact our Help Desk
immediately.
If the replacement part fixes the problem, package the defective part in the same box
and wrapping in which the replacement part arrived, fill out and attach the enclosed
UPS shipping document, and RETURN THE PART TO DAKTRONICS. In most
circumstances, you will be invoiced for the replacement part at the time it is shipped.
This bill is due when you receive it.
Daktronics expects immediate return of an exchange part if it does not solve the
problem. The company also reserves the right to refuse equipment that has been
damaged due to acts of nature or causes other than normal wear and tear.
If the defective equipment is not shipped to Daktronics within 30 working days from
the invoice date, it is assumed you are purchasing the replacement part, and you will
be invoiced for it. This second invoice represents the difference between the
exchange price and the full purchase price of the equipment. The balance is due
when you receive the second invoice. If you return the exchange equipment after 30
working days from the invoice date, you will be credited for the amount on the
second invoice, minus a restocking fee.
To avoid a restocking charge, please return the defective equipment within 30
days from the invoice date.
Daktronics also offers a Repair and Return program for items not subject to
exchange.
Return Materials Authorization: To return parts for service, contact your local
representative prior to shipment to acquire a Return Material Authorization (RMA)
number. If you have no local representative, call the Daktronics Help Desk for the
RMA. This expedites repair of your component when it arrives at Daktronics.
Packaging for Return: Package and pad the item well so that it will not be damaged
in shipment. Electronic components such as printed circuit boards should be installed
in an enclosure or placed in an antistatic bag before boxing. Please enclose your
name, address, phone number and a clear description of symptoms.