Customer support – Comtech EF Data DT-4500 Series User Manual
Page 6
DT4500 Series Down Converters
MN/DT4500.IOM
Preface
Revision 1
ii
C
USTOMER
S
UPPORT
Contact the Comtech EF Data Customer Support Department for:
Product support or training
Information on upgrading or returning a product
Reporting comments or suggestions concerning manuals
A Customer Support representative may be reached at:
Comtech EF Data
Attention: Customer Support Department
2114 West 7th Street
Tempe, Arizona 85281 USA
480.333.2200 (Main Comtech EF Data Number)
480.333.4357 (Customer Support Desk)
480.333.2161 FAX
or, E-Mail can be sent to the Customer Support Department at:
Contact us via the web at
To return a Comtech EF Data product (in-warranty and out-of-warranty) for repair or
replacement:
1. Request a Return Material Authorization (RMA) number from the
Comtech EF Data Customer Support Department.
2. Be prepared to supply the Customer Support representative with the model
number, serial number, and a description of the problem.
3. To ensure that the product is not damaged during shipping, pack the
product in its original shipping carton/packaging.
4. Ship the product back to Comtech EF Data. (Shipping charges should be
prepaid.)
For more information regarding the warranty policies, see Warranty Policy, p. xii.