Comtech EF Data CiM-25/600 - Manual (Page 35)

CiM-25/600 IP Enabled M&C Rev. 3
SNMP Interface CD/CIM25600.IOM
15
3.3.4 S
UPPORT
P
AGE
(C
OMMON
)
IMPORTANT
In order to use the Support functions, the user must first assign SMTP a domain
name and IP address. Refer to 3.3.5.8, SMTP Domain Name and IP Address.
The Support page is accessible by ALL logged in users. This page allows the user to
automatically email Comtech EF Data’s Customer Support center. The user MUST fill in
the Name, Company, Email Address, and Telephone information boxes. In addition,
the user must enter some description of the problem or question into the Problem Report
field. The CiM-25 will automatically retrieve and attach pertinent information about the
equipment (such as Equipment ID, Serial Number, Configuration, and Status) to the
email message. This will allow Comtech EF Data Customer Support personnel to provide
faster and more accurate responses to customer needs.