AVUE G55IR-WB36N – Outdoor 36X Long Range IR PTZ - Manual (Page 55)

12.Maintenance service terms
Maintenance
5 2
1. Range of warranty
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For the damage and loss which was caused by the user's specifically application, factory won't bear any risk
and responsibility. The factory compensation made by breach of faith, negligence or tortious won't exceed the
amount of the products. The factory won't bear any responsibility for the special, unexpected and continue
damage caused by any other reasons.
Our company has the final right of explanation for the above terms.
If the products are within the warranty time, the buyer should fill in the warranty card and send back together
with the products.
If the product needs repaired , you can return it to the manufacturer through the supplier or directly. If you
choose the later , please contact us in order to speed up the process. And our company only undertake the
one-way freight from manufacturer to customer after maintenance.
2. Warranty terms
3. Shipping
The product will be maintained free for one year.
The product will be obtained the free maintenance service if the same malfunction appears again within three
months.
Malfunction of products caused by force majeure (such as war, earthquake, lightning strike and so on ), abuse,
non-standard operation, change of construction, non-normal wear or accident are non-free of warranty.
Please prevent from the damage which is caused by heavy pressure , the fierce vibration and soaks in the
process of transportation and storage, which does not belong to the free maintenance scope.
Please adopt the way of fission package or original package to transport because the product damage dose
not belong to the free maintenance scope if you use the whole packing way , not the original packing way.
The maintenance services will not be free when the pan/tilt module is disassembled or serviced by the user
voluntarily.
Our company implements the lifetime payable service if the product in malfunction has surpassed the
warranty period.
To the products with defect :if it's in the period of warranty, please fill in the form of warranty information
correctly, describe the trouble in details, and provide original sales. invoice or its copy.