Contacting the technical support group – EXFO FPM-600 Power Meter User Manual
Page 64
Troubleshooting
58
FPM/FLS/FOT-600
Contacting the Technical Support Group
Contacting the Technical Support Group
To obtain after-sales service or technical support for this product, contact
EXFO at one of the following numbers. The Technical Support Group is
available to take your calls from Monday to Friday, 8:00 a.m. to 7:00 p.m.
(Eastern Time in North America).
For detailed information about technical support, and for a list of other
worldwide locations, visit the EXFO W
.
To accelerate the process, please have information such as the name and
the serial number (see the product identification label), as well as a
description of your problem, close at hand.
You may also be requested to provide the embedded software’s version
numbers.
To display the embedded software version:
1. From normal operating mode, hold down
and
for a few seconds. The unit displays
the first software version.
2. Press
to
switch
between
the
software
and
hardware versions.
Press
to return to normal mode.
Technical Support Group
400 Godin Avenue
Quebec (Quebec) G1M 2K2
CANADA
1 866 683-0155 (USA and Canada)
Tel.: 1 418 683-5498
Fax: 1 418 683-9224