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11 troubleshooting, Solving common problems – EXFO ETS-1000 User Manual

Page 135

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Ethernet Tester Analyzer

127

11 Troubleshooting

Solving Common Problems

Before calling EXFO’s technical support, please read the following
common problems that can occur and their respective solution.

Problem

Possible Cause

Solution

Incorrect system time.

Hardware reset button is

pressed.

Set the system time in

the Basic settings

menu.

You cannot power on

the unit.

The battery is

discharged.

Connect the power

supply unit and charge

the battery.

Software failure.

Press the hardware reset

button (the pin-hole

next to the 12V

connector on the side

panel of the unit).

The battery is not

charged from the

external power supply.

Power supply unit

failure, broken wire,

battery failure.

Check the power supply

unit or the battery and if

necessary send the unit

for service at the service

center.