Placing a call on hold, Retrieving a held call select options, unhold call, Blind transferring a call – Nortel Networks NN42030-102 User Manual

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Advanced features

•

Swap: Call another party while you are in an established two-party
call.

•

Conference call: Hold an impromptu three-way conference.

•

Speaker mode: Switch call audio from the ear piece to the system

speaker.

Call hold and retrieve

Place a call on hold and then resume the call.

Placing a call on hold

While the call is connected, select Options, Hold Call. The call is placed

on hold.

Retrieving a held call

Select Options, Unhold Call.

Call transfer

There are two types of call transfers available:

•

Blind: Transfer the call without speaking to the other party.

•

Supervised: Speak to the other party before transferring the call.

Blind transferring a call

1. While in a call, select Options, Hold.

The call is placed on hold.

2. Dial the number of the other party.

OR
Select the number from the Phone, Search, or Business Contacts

panes.

3. Press the green call button.

OR
Select Options, Call .

4. Select Options, Transfer from the menu while the call is still ringing.

NN42030-102 MC 3100 3.1 Standard 04.03

November 2009