USL CMS-2200 Manual - Manual (Page 85)

Page
85
of
89
Diagnostics
There
are
a
wide
variety
of
things
that
can
go
wrong
when
installing
and
using
the
CMS-­‐2200
system.
USL
has
provided
a
number
of
built
in
diagnostic
tools
that
can
be
used
to
help
identify
the
issue
and
determine
what
the
required
actions
are.
In
general
problems
fall
into
two
categories,
those
related
to
install
and
configuration,
and
those
that
occur
during
normal
operations.
In
both
cases
USL’s
customer
service
is
available
to
assist
with
whatever
problems
occur.
It
is
important
to
always
have
the
serial
number
of
the
CMS-­‐2200
unit
when
contacting
USL
so
the
product
history
can
be
looked
up
to
help
resolve
the
problem.
First Steps
The
first
step
for
many
problems
are
to
make
sure
all
the
cables
are
properly
connected
and
that
all
the
equipment,
projector,
CMS-­‐2200,
cinema
audio
processor,
automation
equipment,
amplifiers,
network
routers,
etc.
are
powered
on.
Next,
be
sure
there
are
no
network
issues
and
that
the
SMS
software
can
communicate
correctly
with
the
processor.
It
is
also
valuable
to
check
the
GUI
interfaces
for
the
projector
and
audio
processors
to
be
sure
that
equipment
is
configured
correctly
and
operating
as
expected.
Front Panel LEDs
Status
Light
on
the
CMS-­‐2200.
Normally
the
Power
LED
will
be
ON
indicating
power
is
available
and
the
Ready
LED
will
be
ON
indicating
the
processor
is
up
and
functioning
properly.
It
is
normal
to
have
Status
and
Sync
LEDs
OFF.
The
internal
solid
state
drive
LEDs
(Drives
1-­‐4)
should
flash
when
in
playback
or
content
ingest.
It
is
normal
for
these
LEDs
to
be
off
during
other
times.
SMS Software Tools
The
SMS
software
has
a
number
of
diagnostic
displays
that
should
be
checked.
Simply
connecting
from
the
SMS
to
a
CMS-­‐2200
is
an
indication
that
the
CMS-­‐2200
is
on
the
network
and
communicating
properly
with
the
SMS
software.
Be
sure
to
check
the
SMS
software
version
located
in
the
show
manager
settings
on
the
Theater
Overview
page.
If
necessary
the
Web
interface
can
be
used
to
download
current
SMS
software
from
the
CMS-­‐2200.
It
is
important
that
the
software
on
the
CMS-­‐2200
match
each
other.
Alert Messages.
The
SMS
Player
screen
will
display
the
current
player
state,
which
is
usually
stopped
or
playing.
It
will
show
Error
when
there
are
problems
with
the
keys,
or
content
or
playlists.
Check
the
alert
messages,
located
in
the
status
bar
for
a
list
of
current
warning
or
errors
along
with
the
time,
IP
address,
and
screen
name
associated
with
the
event.
Green
dots
indicate
information,
yellow
dots
indicate
warnings
and
red
dots
indicate
errors.