Troubleshoot the motion mount, Dsmc does not recognize the motion mount, Symptom – RED MOTION MOUNT User Manual

Page 26: Explanation, Potential resolutions, Irregular out-of-focus bokeh effects and flare, Dsmc does not recognize the motion mount 26, Red motion mount operation guide

RED MOTION MOUNT OPERATION GUIDE

955-0013, REV-E | 26

This chapter provides troubleshooting tips for the RED MOTION MOUNT

. If you continue to experience issues

after troubleshooting, please file a support ticket at

DSMC DOES NOT RECOGNIZE THE MOTION MOUNT

SYMPTOM
The DSMC does not recognize an installed MOTION MOUNT.

EXPLANATION
DSMC firmware must be v5.1.14 or later to recognize to MOTION MOUNT. If necessary, load the latest DSMC

firmware, then perform a hardware rediscover.

POTENTIAL RESOLUTIONS

Upgrade your DSMC firmware to v5.1.14 or later from

Perform a hardware rediscover.

A. Navigate to Menu > Settings > Maintenance > Rediscover.
B. Select Yes.
C. Power off and reboot the DSMC.

IRREGULAR OUT-OF-FOCUS BOKEH EFFECTS AND FLARE

SYMPTOM
Footage displays irregular out-of-focus bokeh effects, distortion, or flare.

EXPLANATION
The MOTION MOUNT may produce irregular out-of-focus bokeh effects, distortion, or flare in “ND Only” when

an ND value over 4.00 stops is selected and a very wide aperture is used.

POTENTIAL RESOLUTIONS

Increase aperture to greater than T4.0.

Reduce the MOTION MOUNT ND value to 4.00 or less.

For more information on bokeh asymmetry, go to

TROUBLESHOOT

THE MOTION MOUNT