Levana LV-TW500 - Manual (Page 31)

31
PORT FORWARDING TROUBLESHOOTING
I cannot view footage using my external IP address on my computer
• This is fine, some routers do not allow you to connect to your external IP address on the
computer it is connected to. Try contacting a friend or family member with an Internet
connection check if they can see the footage when they type in your external IP address in
the browser
When I go to view the footage the screen is blue with an x in the corner
• Make sure the watcher program is running on the main computer. If the watcher program is
not running you will not be able to view the footage
It is telling me that the page cannot be displayed
• Port forwarding is not set up correctly. Try visiting www.myLEVANA.com/networking or
www.portforward.com and follow the Port forwarding instructions again.
• Port 80 is being blocked by your ISP (Internet Service Provider). Try changing the HTTP port
to 2000. Port forwarding will need to be setup for the new port
• A DSL modem is preventing the connection because it is on a different sub-network. Contact
your ISP to assist with bridging the modem and router together
STEP 7 - PORT FORWARDING AND ONLINE VIEWING
Blue Screen
Page Cannot be Displayed
NOTE: If you are experiencing any difficulties
with port forwarding, you can always
contact our 24/7 hour support team.