GTCO AccuTab VI - Users Guide - Manual (Page 30)

AccuTab VI 30
 Reinstall the software from its master diskettes. The program files may have been
corrupted.
Troubleshooting Chart
The following table lists common AccuTab VI problems, their causes and their solutions.
Problem Cause Solution
Frozen screen pointer
Screen pointer appears to
shake or jitter
Cordless transducer is in
Sleep Mode.
Tablet plugged into the
wrong serial port on the
computer.
Tablet not powered
correctly.
Software application set up
incorrectly.
Another device is connected
to a COM port that shares
the same IRQ as the tablet
COM port (i.e., your tablet is
connected to COM1 IRQ4
and your modem is
connected to COM3 IRQ4).
Tablet is set too close to the
screen monitor.
Tablet’s frequency setting
may conflict with the display.
Press any button on the
cursor.
Check that the serial port
being used is correctly
identified in your software
application.
Check that the power cable
is installed correctly.
Check that the tablet is
identified in your software
application.
Move one of the devices to
another COM port. Contact
your system manufacturer
for assistance in relocating
the device.
Move the tablet farther away
from the screen.
Alternate the transducer’s
frequency, if it supports
changing the frequency.
(See the Reducing Monitor
Interference section.)