ALTANA Cloud-Runner Manual - Manual (Page 54)

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18. Service and Certification
Service
Besides the repair of your instrument we offer the
following additional services:
First diagnosis on the telephone or by e-mail
Call us or send us an e-mail and we will try to solve
your problem. If this is not successful, please send
us the instrument for repair.
Preventive maintenance, calibration, and
recertification
For precautionary reasons we recommend regular
preventive maintenance. We carry out this preventive
maintenance automatically when you send us your
instrument for maintenance and recertification. We
clean the optics, check all functions, test and, if
required, adjust the measured values by using
reference standards. You will receive a certificate,
which includes the retraceability to international
standards.
Loaners
During the period of repair we furnish you with a
loaner on request and availability.
Maintenance agreement
In case you want to make sure that the necessary
maintenance is being done on a regular basis and
on time, we recommend a maintenance agreement.
Extended warranty contracts
Furthermore, you can request an extended warranty
contract for additional 12 months.
Ordering information:
SE-6350 extended warranty
Service and Certification