V.I.O. POV.HD User Manual - Manual (Page 25)

POV.HD
User
Manual
Using
the
Recorder
22
Troubleshoot
firmware
upgrade
problems
1.
If
you
set
the
Update
Firmware
setting
to
“Yes”,
and
you
see
the
message:
“No
firmware
upgrade
file
found
on
the
SDHC
card!”
•
Click
“OK”
twice
to
leave
Update
Firmware,
then
•
Check
to
see
that
the
correct
firmware
upgrade
file
is
loaded
on
the
SDHC
card,
and
that
it
is
not
in
the
DCIM
folder/directory.
(You
will
need
to
use
the
USB
link
or
you
will
need
to
remove
the
SDHC
card
and
place
it
in
an
SDHC
card
slot
on
your
computer
or
in
an
external
SDHC
card
reader
to
check
for
the
file.)
•
The
firmware
upgrade
file
looks
like
this:
pov.hd-­‐x.yy.bin
.
“x.yy”
is
the
firmware
version
number.
•
The
firmware
upgrade
file
must
be
at
the
highest
folder/directory
level
on
the
SDHC
card.
•
If
the
firmware
upgrade
file
is
loaded
correctly,
check
to
see
that
no
older
firmware
upgrade
files
are
still
on
the
card.
If
any
older
firmware
upgrade
files
are
present,
delete
them.
•
If
the
firmware
upgrade
file
is
loaded
on
the
SDHC
card
correctly,
and
no
other
firmware
upgrade
file
is
on
the
SDHC
card,
try
the
upgrade
process
again,
starting
with
“Install
the
firmware
upgrade”
above.
The
camera
head
should
still
be
detached
from
the
recorder.
If
it
is
not,
remove
it
before
installing
the
firmware
upgrade.
•
If
Upgrade
Firmware
still
does
not
recognize
the
firmware
upgrade
file,
delete
that
file
from
the
SDHC
card
and
from
your
computer
and
download
the
firmware
upgrade
zip
file
from
the
VIO
web
site
again.
Then
redo
the
firmware
upgrade
process
with
the
new
file.
•
If
the
recorder
fails
to
recognize
the
newly
downloaded
firmware
upgrade
file,
and
it
is
correctly
loaded
on
the
SDHC
card,
contact
VIO
Customer
Support.
Note:
If
you
cannot
resolve
this
problem,
and
are
unable
to
contact
VIO
Customer
Care
at
this
time,
you
can
continue
to
use
your
POV.HD
with
the
older
version
of
the
firmware
until
you
get
help.
Customer
Care
Contact
information
is
on
the
last
page
of
this
manual.
2.
If
you
set
Upgrade
Firmware
to
“Yes”
and
the
confirmation
message
indicates
that
you
are
upgrading
to
the
wrong
version
of
the
firmware,
•
Press
the
“No”
soft
key
to
leave
Upgrade
Firmware.
•
Check
to
see
that
the
correct
firmware
upgrade
file
is
loaded
on
the
SDHC
card,
and
that
it
is
not
in
the
DCIM
folder/directory.
(You
will
need
to
use
the
USB
link
or
you
will
need
to
remove
the
SDHC
card
and
place
it
in
an
SDHC
card
slot
on
your
computer
or
in
an
external
SDHC
card
reader
to
check
for
the
file.)
•
The
firmware
upgrade
file
looks
like
this:
pov.hd-­‐x.yy.bin
.
“x.yy”
is
the
firmware
version
number.
•
The
firmware
upgrade
file
must
be
at
the
highest
folder/directory
level
on
the
SDHC
card.
•
If
the
firmware
upgrade
file
is
loaded
correctly,
check
to
see
that
no
older
firmware
upgrade
files
are
still
on
the
card.
If
any
older
firmware
upgrade
files
are
present,
delete
them.
•
If
the
firmware
upgrade
file
is
loaded
on
the
SDHC
card
correctly,
and
no
other
firmware
upgrade
file
is
on
the
SDHC
card,
try
the
upgrade
process
again,
starting
with
“Install
the
firmware
upgrade”
above.
The
camera
head
should
still
be
detached
from
the
recorder.
If
it
is
not,
remove
it
before
installing
the
firmware
upgrade.
•
If
Upgrade
Firmware
still
does
not
indicate
that
you
are
upgrading
to
the
correct
version,
press
the
“No”
soft
key
to
leave
the
upgrade
process,
and
contact
VIO
Customer
Care.
Contact
information
is
on
the
last
page
of
this
manual.
Note:
If
you
cannot
resolve
this
problem,
and
are
unable
to
contact
VIO
Customer
Care
at
this
time,
you
can
continue
to
use
your
POV.HD
with
the
older
version
of
the
firmware
until
you
get
help.
Customer
Care
Contact
information
is
on
the
last
page
of
this
manual.