Welch Allyn Connex CSK 4.1.X - Installation Guide User Manual
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Troubleshooting
Welch Allyn Connex CSK software
5. Test send
(or search) failed —
USB cable.
Cables not connected.
Make sure USB cable is connected on both ends (device and PC).
Connectivity software not installed.
Install Server Connectivity option on the computer containing the database,
and install the Client option on the USB computer. Ensure that the device is
connected and the PC driver is loaded.
CP 200 configuration.
Ensure that Configuration Mode is set to Wired.
Data Catcher is not running.
Check the services to verify that the Data Catcher service is running.
Data Catcher is not receiving files.
Verify that the C:\Program Files\Welch Allyn\SavedCopies folder has new
files.
•
If yes, Data Catcher is getting files. Check CPSAPI.
•
If no, Data Catcher is not working. Reinstall Client software or
check firewall.
CardioPerfect services (CPSAPI) is
not running.
Verify that the CardioPerfect Services service is running on the computer
containing the database.
The server IP address has changed.
See
“Reassigning a server IP address”
Firewall settings.
Check firewall to ensure that exceptions are set. (See
“Firewall settings”
on
page 33.)
Incorrect cable.
CP 50 and CP 150: Verify that you are using an A-to-mini-B USB cable.
CP 200: Verify that you are using an A-to-A USB cable.
Data Catcher is not receiving files
Check to make sure the proper device connection type is enabled:
1. Open the Data Catcher configuration page through the system tray
icon. Click on Device Network on the left.
2. Check Supported Connection Types to make sure the proper
channels are enabled.
Note: WiFi connections from devices require TCP to be enabled. USB
connections from the CP200 require Serial to be enabled.
3. Click Save Settings to save your changes
4. If using WiFi wireless connectivity, verify that the device wireless
settings (SSID, etc.) matches the network settings.
6. Test send failed -
removable media
Connectivity software not installed.
Install Server Connectivity option on the server containing the database,
and install the Client option on the USB computer. Ensure that the device is
connected and the PC driver is loaded.
Client software is not installed on
the computer intended to be the
transfer station.
Install the Client software option on the computer intended to be the
transfer station.
Tests not on removable media.
Refer to the device’s directions for use for details on sending tests to
memory card.
File Importer is configured for
“Auto,” but it ignores drives A and B.
Set File Importer to select the proper external media drive.
File Importer reports a failure.
Verify that client and server have connectivity and that CPSAPI is running,
then retry: Right-click the File Importer tray icon, select “Import Failures,”
select the failed file(s), and press Retry.
File Importer has been manually
disabled.
Right-click the File Importer tray icon, and uncheck the “Disable” menu.
The server IP address has changed.
See
“Reassigning a server IP address”
Conditions (continued) Causes (continued)
Actions (continued)