Welch Allyn Connex CSK 4.1.X - Installation Guide User Manual
Page 43
Installation guide
Troubleshooting
39
4. Test send (or
patient search) failed
— wireless or
ethernet.
No patient order found or patient
search contained no results
Server does not contain any patients that match the search criteria.
The device cannot properly connect
to the network.
Wireless:
Check wireless settings and ensure that they match the access point
settings.
Ethernet:
1. Connect the network cable.
2. Wait a few seconds.
3. Navigate to the network setting screen and verify that the device has a
valid IP address.
Outside range of all wireless
networks.
Move within the wireless network.
There are no wireless networks
available.
Verify that the wireless network router is powered up and properly
configured.
Device radio is not connected (CP
200 only).
Connect CP 200 radio. Verify that the radio lights are blinking or solid to
indicate action.
Connectivity software not installed
on a computer on the network.
Install Connex CSK on the same computer as CardioPerfect database.
DCP module is not running.
Check the services to verify that the DCP daemon service is running.
Data Catcher is not running.
Check the services to verify that the Data Catcher service is running.
Data Catcher is not receiving files.
Verify that the C:\Program Files\Welch Allyn\DataCatcher\SavedCopies
folder has new files with a date/time stamp about when you sent it and
that the folder updates as you send more tests.
•
If yes, Data Catcher is getting files. Check CPSAPI.
•
If no, Data Catcher is not working. Reinstall server software or
check firewall.
CardioPerfect services (CPSAPI) is
not running.
Verify that the CardioPerfect Services service is running.
CP 200 configuration.
Ensure that Connectivity Mode is set to Wireless.
The server IP address has changed.
See
“Reassigning a server IP address”
Firewall settings.
Check firewall to ensure that exceptions are set. (See
“Firewall settings”
on
page 33.)
Unknown
1. Determine the IP address of the PC running Data Catcher.
2. Perform a ping test to this IP address. If the ping test passes, the
network connection is OK.
3. Perform a server test, if the server test fails then either DCP or Data
Catcher is not running or in error state.
4. Restart the DCP or Data Catcher, and try the server test again.
Data Catcher is not receiving files
Check to make sure the proper device connection type is enabled:
1. Open the Data Catcher configuration page through the system tray
icon. Click on Device Network on the left.
2. Check Supported Connection Types to make sure the proper
channels are enabled.
Note: WiFi connections from devices require TCP to be enabled. USB
connections from the CP200 require Serial to be enabled.
3. Click Save Settings to save your changes
4. If using WiFi wireless connectivity, verify that the device wireless
settings (SSID, etc.) matches the network settings.
Conditions (continued) Causes (continued)
Actions (continued)