Welch Allyn Modem-Propaq - Quick Reference Guide - Manual (Page 19)

Modem-Propaq Reference Guide 19
English
Troubleshooting
Problem Possible Cause Suggestion
Propaq monitor does not
communicate with Acuity. Cables not properly connected. Refer to the illustration on page 9. Make
sure all cables and cords are properly
connected and securely attached.
Modem does not have power. Check the modem. If no lights are
displayed, make sure the modem power
switch is on, and the modem ac power
adapter is securely connected and
plugged into an active ac power source.
Propaq does not have power. Make sure the Propaq is turned on. If an
ac power adapter is used, make sure it
is securely connected and plugged into
an active ac power source. Confirm the
green light on the right side of the
monitor is on indicating the monitor
battery is being charged.
The modem does not make
a dialing sound after the
Modem-Propaq Cable is
connected to the monitor
ACUITY/MODEM
connector. The modem telephone cable is
not plugged into the modem
line connector. Refer to the illustration on page 9. Check
all cable connections.
The modem volume is turned
down. Refer to the modem manufacturer’s
user’s guide for additional modem
information.
The modem telephone cable is
not connected to an outlet for a
standard telephone line, or the
telephone line is not working. Make sure the telephone line is a
standard outside line, and not part of the
hospital’s internal telephone network. Try
connecting a telephone and see if you
can make a voice telephone call.
The modem has lost the proper
internal settings and needs to
be reprogrammed. Contact Biomedical Engineering to
reprogram the modem.
The modem dials but does
not complete the connection
with Acuity. Noisy telephone line disrupted
communication. Wait for the modem to automatically
redial and reconnect to Acuity. Allow at
least several minutes for connection.
The modem may not be
programmed with a valid Acuity
phone number. Contact Biomedical Engineering to
check the phone number programmed
for the modem.