Dell Serial Attached SCSI 6iR Integrated and Adapter - Manual (Page 52)

50
Troubleshooting
Physical Disk Related Issues
Table 7-2. Physical Disk Issues
Problem Suggested Solution
The system does
not boot from
the SAS 6/iR
controller. Ensure that the boot disk is attached to the controller at the lowest
ID and check the controller and the physical disk boot order in the
system BIOS.
NOTE:
See your system documentation for information about boot
device selection.
Physical disk is
not enumerated
during POST. • Go to the Configuration Utility and ensure that the physical disk
is not enumerated in the SAS topology.
• Verify the cable connection.
• Reseat the physical disk.
• Check and reseat the cable.
One of the
physical disks in
the array shows
the status as
"Failed". • Check the SAS cables.
• Reseat the physical disk.
• Check the enclosure or the backplane for damage.
• Contact Dell if the problem persists.
Integrated
Mirroring (IM)
virtual disk does
not rebuild. • Enter the Configuration Utility and ensure the physical disk is
enumerated in the SAS topology.
• Ensure the new disk is of the same drive type as the other disk in
the virtual disk (SAS/SATA).
• Ensure the new disk is of equal or greater capacity as the other
disk in the virtual disk.
• Ensure the new disk is not detected as an inactive virtual disk
under the RAID Properties menu. Delete the newly inserted
inactive disk.
• Ensure the inserted disk has the same ID as the disk it is
replacing. Assign the correct ID to the disk or use the Manage
Secondary Disk feature in the Manage Array menu.
• Ensure the new disk is a Dell supported SAS or SATA disk.
book.book Page 50 Monday, September 15, 2008 2:47 PM