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Reinstalling windows – Dell Dimension 2300 User Manual

Page 59

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Advanced Troubleshooting

59

6

Double-click the malfunctioning device type in the Device Manager

list.

7

Double-click the icon for the specific device in the expanded list.
The Properties window appears.

8

Resolve any IRQ conflicts, as described in step 5.
If an IRQ conflict exists, the Device status area in the Properties

window reports the cards or devices that share the device's IRQ.

To use the Windows XP Hardware Troubleshooter:

1

Click the Start button, and then click Help and Support.

2

Type

hardware troubleshooter

in the Search field, and then click

the arrow to start the search.

3

Click Hardware Troubleshooter in the Search Results list.

4

In the Hardware Troubleshooter list, click I need to resolve a hardware

conflict on my computer, and then click Next.

Reinstalling Windows

®

XP

Before You Reinstall

If you are reinstalling the Windows XP operating system to correct a
problem with a newly installed driver, use Windows XP Device Driver
Rollback (see page 57) to replace the device driver with the previously
installed version.

If Device Driver Rollback does not resolve the problem, then use System
Restore (see page 54) to return your operating system to the operating state
it was in before you installed the new device driver.

Reinstalling Windows XP

To reinstall Windows XP, follow the instructions in the following sections in
the order in which they are listed.

The reinstallation process can take 1 to 2 hours to complete. After the
reinstallation is complete, you will need to reinstall the device drivers, virus
protection program, and other software.