Dell Dimension 2300 - Manual (Page 117)

Appendix 117
To return products, call Dell customer service to receive a Credit Return Authorization Number within the return
policy period applicable to the product you want to return. You must obtain a Credit Return Authorization
Number in order to return the product. See "Getting Help" or "Contacting Dell" in your computer's
documentation to find the appropriate contact information for obtaining customer assistance.
You must ship the products to Dell within five days of the date that Dell issues the Credit Return Authorization
Number. You must also return the products to Dell in their original packaging, in as-new condition along with any
media, documentation, and all other items that were included in the original shipment, prepay shipping charges,
and insure the shipment or accept the risk of loss or damage during shipment.
Limited Warranty for Canada
One-Year Limited Warranty (Canada Only)
Dell Computer Corporation ("Dell") manufactures its hardware products from parts and components that are new
or equivalent to new in accordance with industry-standard practices. Dell warrants that the hardware products it
manufactures will be free from defects in materials and workmanship. The limited warranty term is one year
beginning on the date of invoice, as further described in the following text.
Damage due to shipping the products to you is covered under this limited warranty. Otherwise, this limited
warranty does not cover damage due to external causes, including accident, abuse, misuse, problems with electrical
power, servicing not authorized by Dell, usage not in accordance with product instructions, failure to perform
required preventive maintenance, and problems caused by use of parts and components not supplied by Dell.
This limited warranty does not cover any items that are in one or more of the following categories: software;
external devices (except as specifically noted); accessories or parts added to a Dell system after the system is
shipped from Dell; accessories or parts added to a Dell system through Dell’s system integration department;
accessories or parts that are not installed in the Dell factory; or Dell Software and Peripherals products. Monitors,
keyboards, and mice that are Dell-branded or that are included on Dell’s standard price list are covered under this
limited warranty; all other monitors, keyboards, and mice (including those sold through the Dell Software and
Peripherals program) are not covered.
Dell will repair or replace products covered under this limited warranty that are returned to Dell’s facility. To
request warranty service, you must contact Dell’s Customer Technical Support within the warranty period. See
"Contacting Dell" on page 93 to find the appropriate contact information for obtaining customer assistance. If
warranty service is required, Dell will issue a Return Material Authorization Number. You must ship the products
back to Dell in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept
the risk of loss or damage during shipment. Dell will ship the repaired or replacement products to you (freight
prepaid) if you use an address in Canada, where applicable. Shipments to other locations will be made freight
collect.
NOTE: Before you ship the product(s) to Dell, back up the data on the hard drive(s) and any other storage
device(s) in the product(s). Remove any removable media, such as floppy disks, CDs, or PC Cards. Dell does not
accept liability for lost data or software.
Dell owns all parts removed from repaired products. Dell uses new and reconditioned parts made by various
manufacturers in performing warranty repairs and building replacement products. If Dell repairs or replaces a
product, its warranty term is not extended.