Dell 2150cn/cdn Color Laser Printer - Manual (Page 445)

Troubleshooting Guide 443
FILE LOCATION: C:\Users\fxstdpc-
admin\Desktop\0630_UG??\Mioga_SFP_UG_FM\Mioga_SFP_UG_FM\section28.fm
D E L L C O N F I D E N T I A L – P R E L I M I N A RY 9 / 1 3 / 1 0 - F O R P R O O F O N LY
Part or the entire output is black
Action Yes No
1 The toner cartridges may be low or need to be
replaced. Confirm the amount of toner left in each
toner cartridge.
a Check the toner level in the Status tab in the
Status Monitor.
b Replace the toner cartridges as necessary.
Does this solve your problem?
The task is
complete. Go to action 2.
2 If you are using non-Dell brand toner cartridges,
disable the Non-Dell Toner option.
a Launch the Tool Box, and click Non-Dell
Toner on the Printer Maintenance tab.
b Ensure that the On check box is not selected.
Does this solve your problem?
The task is
complete. Go to action 3.
3 Replace the PHD unit if you have a spare unit.
a Replace the PHD unit. See "Replacing the
Print Head Device (PHD) Unit" and
"Installing a PHD Unit."
b After you replace the PHD unit, click Chart
Print on the Diagnosis tab.
c Click the 4 Colors Configuration Chart
button.
The 4 Colors Configuration Chart is printed.
Does this solve your problem?
The task is
complete. Contact Dell.