Optical drive problems – Dell XPS M1330 (M1330, Mid 2007) User Manual
Page 95
Troubleshooting
95
E
NSURE
THAT
M
ICROSOFT
W
INDOWS
RECOGNIZES
THE
DRIVE
—
•
Click Start
→ Computer.
If the drive is not listed, perform a full scan with your antivirus software to
check for and remove viruses. Viruses can sometimes prevent Windows from
recognizing the drive.
T
EST
THE
DRIVE
—
•
Insert another floppy disk, CD, or DVD to eliminate the possibility that
the original media is defective.
•
Insert a bootable floppy disk and restart the computer.
C
LEAN
THE
DRIVE
OR
DISK
—
See "Cleaning Your Computer" on page 40.
E
NSURE
THAT
THE
C D
OR
D V D
MEDIA
IS
SNAPPED
ONTO
THE
SPINDLE
C
HECK
THE
CABLE
CONNECTIONS
C
HECK
FOR
HARDWARE
INCOMPATIBILITIES
—
and Hardware Problems in the Windows Vista® Operating System" on
page 119.
R
UN
THE
D
ELL
D
IAGNOSTICS
—
See "Dell Diagnostics" on page 87.
Optical drive problems
NOTE:
High-speed optical drive vibration is normal and may cause noise, which
does not indicate a defect in the drive or the media.
NOTE:
Because of different regions worldwide and different disc formats, not all
DVD titles work in all DVD drives.
Problems writing to a CD-RW or DVD+/-RW drive
C
LOSE
OTHER
PROGRAMS
—
CD-RW and DVD+/-RW drives must receive a
steady stream of data when writing. If the stream is interrupted, an error
occurs. Try closing all programs before you write to the drive.
T
URN
OFF
S
LEEP
STATE
IN
W
INDOWS
BEFORE
WRITING
TO
A
C D / D V D —
See
"Using the Sleep Power State" on page 53 for information on Sleep state.
C
HANGE
THE
WRITE
SPEED
TO
A
SLOWER
RATE
—
See the help files for your CD
or DVD creation software.
book.book Page 95 Tuesday, October 7, 2008 6:00 PM