Dell PowerVault DP500 User Manual
Page 83
1.
Run the appropriate online diagnostics test. See
Using Server Administrator Diagnostics
.
Depending on the results of the diagnostics test, proceed as needed through the following steps.
2.
Remove the bezel. See
Removing the Front Bezel
.
3.
If you are experiencing problems with multiple hard drives, skip to
. For a problem with a single hard drive, continue to the next step.
4.
Turn off your system, reseat the hard drive, and restart the system.
5.
If your system has a SAS RAID controller daughter card, perform the following steps.
a.
Restart the system and press
See the documentation supplied with the host adapter for information about the configuration utility.
b.
Ensure that the hard drive has been configured correctly for the RAID.
c.
Exit the configuration utility and allow the system to boot to the operating system.
6.
Ensure that the required device drivers for your controller daughter card are installed and are configured correctly. See the operating system
documentation for more information.
7.
If you have the non-RAID SAS controller daughter card, remove the hard drive and swap its drive bay location with another hard drive that is functioning
properly.
If the problem is resolved, reinstall the hard drive in the original bay. See
Installing a Hot-Plug Hard Drive
.
If the hard drive functions properly in the original bay, the drive carrier could have intermittent problems. Replace the hard-drive carrier. See
Getting
Help
.
If the hard drive functioned properly in another bay but does not function in the original bay, the SAS backplane has a defective connector. See
Getting
Help
.
8.
Check the cable connections inside the system:
a.
Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
b.
Open the system. See
Opening the System
.
c.
Verify that the cable connections between SAS backplane(s) and the SAS daughter card are correct. See
Installing a SAS Controller Daughter
Card
.
d.
Verify that the SAS cables are securely seated in their connectors.
e.
Verify that the power connectors on the SAS backplane(s) are securely seated in their connectors.
f.
Close the system. See
Closing the System
.
g.
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the problem persists, see
Getting Help
.
Troubleshooting a SAS or SAS RAID Controller Daughter Card
Problem
l
Error message indicates a problem with the SAS or SAS RAID controller daughter card.
l
SAS or SAS RAID controller daughter card performs incorrectly or not at all.
Action
CAUTION:
Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the
computer and protecting against electrostatic discharge.
NOTICE:
This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up all files on the hard drive.
NOTICE:
Do not perform the following step if you have a SAS RAID controller daughter card.
NOTE:
When troubleshooting a SAS or SAS RAID controller daughter card, also see the documentation for your operating system and the controller
daughter card.